by bobbentz2023 | Jan 31, 2026 | Blog
Understanding how customers interact with your brand is no longer optional; it’s essential. In today’s data-driven world, businesses that succeed are those that deeply understand their audiences and act on those insights. This is where customer journey mapping becomes...
by bobbentz2023 | Sep 10, 2018 | Blog, Featured
Bad customer support can be infuriating. And, with Instagram, there really appears to be no customer service at all–at least from human beings. Just bots that answer your message. Here’s the ridiculous saga of how my Instagram account got hacked and I...
by bobbentz2023 | Jun 29, 2016 | Videos
There is a current shortage of 43,000 truck drivers in the United States and recruiting truck drivers has become a major pain for human resources directors at both trucking companies and companies that rely on truck drivers to move their goods. Fortunately,...
by bobbentz2023 | Mar 19, 2016 | Videos
Author Bob Bentz discusses his new book about mobile marketing, Relevance Raises Response: How to Engage and Acquire with Mobile Marketing. The book can be purchased at Amazon or at RelevanceRaisesResponse.com.
by bobbentz2023 | Feb 26, 2016 | Baseball
An American in Baseball-Crazed Cuba A friend of mine recently made a trip to Havana in part to see a professional baseball game, but he got the surprise of his life when the local Cubans asked him to play in their baseball game the next day. This is Anthony’s recap of...